The easiest way to provide Computer Help is to grant access to your computer using a great application from TeamViewer which will allow me to connect to your computer without any more work on your side.
Granting Temporary Access
Download and Run the TeamViewer Quick Support Application
Send me a note with the ID and Password listed in the Quick Support window. It should look like this.
Leave your computer on.
- Don’t let it go into sleep mode (i.e. close the lid on a laptop and/or disable the sleep timer through Power Options).