The easiest way to provide Computer Help is to grant access to your computer using a great application from TeamViewer which will allow me to connect to your computer without any more work on your side.

 

Granting Temporary Access

Step 1:
Download and Run the TeamViewer Quick Support Application

Step 2

Send me a note with the ID and Password listed in the Quick Support window.  It should look like this.

Step 3:
Leave your computer on.

• Don’t let it go into sleep mode (i.e. close the lid on a laptop and/or disable the sleep timer through Power Options).