The easiest way to provide Computer Help is to grant access to your computer using a great application from TeamViewer which will allow me to connect to your computer without any more work on your side.
Granting Temporary Access
Step 1:
Download and Run the TeamViewer Quick Support Application
Step 2
Send me a note with the ID and Password listed in the Quick Support window. It should look like this.
Step 3:
Leave your computer on.
- Don’t let it go into sleep mode (i.e. close the lid on a laptop and/or disable the sleep timer through Power Options).